What is your return policy? All dance wear and foot wear are returnable, postmarked no later than 14 days after receipt of goods. Items will only be accepted for return that are in unworn, resalable condition. Tags must still be attached, tights must be in their packaging and not tried on, shoes that show any sign of wear will not be accepted as a return. All returns are subject to a 20% restocking fee. Exchanges will not be subject to any restocking fee. Shipping charges are non-refundable, and all return shipping charges are the responsibility of the purchaser. We recommend using a method of shipment that provides you with a tracking number to protect against loss of goods in transit. Make up and costume accessories are final sales, and will not be accepted as returns. U.S. CUSTOMERS: Please use USPS for any return shipments. FedEx, UPS and others charge for clearing customs and brokerage. All charges of this sort will be deducted from your return. Back to top
	What is your method of shipment? We ship via Canada Post Expedited Parcel to Canada and the US. A tracking number will be provided for all shipments. Shipping costs are calculated based on your purchase and will be available at checkout. We will be adding forms of express shipping in the future. Back to top
	Where are you located? We're located at 375 Hargrave Street, just two blocks north of the new MTS True North Centre in downtown Winnipeg. Map of Harlequin: The Dancers Store Please keep in mind that all prices on the website are online only, and exclusive to online ordering. In store prices will vary. Back to top
	Why are the prices different when I go to the store vs. the website? dancewearhouse.com is a division of Harlequin. We offer quality dancewear at discount prices. Harlequin is a full service dance store with expert staff to help you with fitting, answer all of your questions, and give knowledgeable advice. They also provide the convenience of having your product there on the shelf, and you may take it with you that same day. We must ask a shipping charge, and packing and handling takes time, as well as transit in post. While very convenient for some, each method has it's own costs and times associated with it. In short: You cannot get the same prices in store as online. We are a different division. However, we do carry the same products as the physical store. Back to top
	Can I pick up/return my order in store? No. dancewearhouse.com is a division of Harlequin: The Dancers Store. All orders must be shipped to you, and all returns or exchanges must be done via post. Harlequin does not have the ability to handle your orders in store, they are a separate entity. If you wish to deal with Harlequin directly, you may place a phone order or visit them in store, however prices will vary from store to internet. Back to top
	How do I find out my size? Please visit our sizing page. Additionally (for shoes only), during the checkout process you will have the option of providing us with your street shoe size. We will use this information to double check the sizes ordered, and we will adjust the sizes as we feel is necessary. We cannot guarantee a fit, but we will do our best to find the right size for you. If you are sure of your size, or do not wish us to do this for you, you may decline to provide the information to us. Back to top
	What security do you offer when placing orders? dancewearhouse.com has a secure shopping cart which uses DigiCert, a strong 256-Bit SSL certificate encryption. This offers: * 256-bit Encryption - The strongest level available! * 99.9% browser compatibility * Solid vetting to ensure strong Authentication for you They are a highly trusted and respected company providing the best in internet security. dancewearhouse.com also uses PayPal as a payment gateway, another trusted & secure internet service. Your credit card or account information is never revealed to us, or anyone else at any point during your order process. This applies whether you are using your PayPal account, or just paying directly with a credit card. (No PayPal account is required to shop with us, only a valid credit card) PayPal emails you to confirm every purchase, uses up to the minute fraud prevention tactics, has 24/7 transaction monitoring and the PayPal Verification System. We at dancewearhouse.com are dedicated to providing our customers with a safe and secure place to shop. We continue to take every measure to ensure that we are on the cutting edge of internet security. To date, we have not had a single instance of fraud or theft. You can feel secure shopping with us. Back to top
	Do I need to sign up for PayPal to shop with you? No. We do accept PayPal, but you may also use your Visa, MasterCard, AmEx or Discover card to pay directly on our site. PayPal merely processes the transactions securely on our behalf. You do not need to sign up for a PayPal account unless you wish to. Back to top